The Salvation Army - Metropolitan Division

The Salvation Army - Family Services in Chicago

General Family and Community Services

Activity Start Date End Date Status  
Caseworker - Senior Services

OUTCOMES: Provide emotional support to seniors in crisis or in at-risk situations. Provide services to stabilize the senior through referrals and resources. Assist seniors with identifying services to maintain independent living. 

PRIMARY DUTIES & RESPONSIBILITIES:

A. Monitoring/Reporting:           

  1. Observes client home environment and interaction with family members/neighbors
  2. Records observations of home condition, family behaviors and relationships in readable and accurate “Case Notes” form.
  3. Maintains contact with Chicago Department of Family and Support Services as necessary to coordinate client services through various agencies.
  4. Obtains necessary documentation “Authorization for Releasing/Obtaining Information” before giving/receiving client information.
  5. Keeps Senior Services Supervisor/Direct Supervisor informed regarding potential dangerous, emergency, or otherwise hazardous situations.
  6. Awareness of Mandated Reporter guidelines with reporting abuse/neglect as observed or suspected. 

B. Counsel/Teaching:

 Maintains a positive working relationship with senior services staff and staff from referring agencies.

  1. Provides emotional support and assists clients through providing anticipatory guidance and problem solving.
  2. May escort clients via public transportation when indicated, but must never transport clients in personal automobile due to liability concerns unless authorized.
  3. Provides realistic options for identifying housing and/or supportive services for seniors and families.
  4. As needed, may assist clients with very basic budgeting and money management. Where indicated, may help identify a protective payee and locate outside resources for emergency situations.
  5. Providing assistance with filling out governmental benefits, applying for assistance at outside agencies, and/or working with client to obtain public aid/social security benefits.

 C. Advocacy: 

  1. Seeks and identifies community resources and encourages client to utilize them to enhance their functioning.
  2. Encourages client interest in social activities and community groups.
  3. Acting as a liaison between client and various organizations to facilitate communication and understanding.
  4. Proving support during court and legal proceedings.

 D. Administrative/Clerical:

  1. Maintains accurate case files for each case as determined by the program requirements.
  2. Completes Time Cards and Expense Forms accurately and on a timely basis following directions by Senior Services Manager and/or Direct Supervisor.

 RELATIONSHIPS: Reports to and is supervised by the Senior Services Manager and/or direct supervisor as assigned. The Senior Services Manager is available for information and direction. 

SUPERVISION RECEIVED: This is a direct service position requiring close supervision. Supervision will be scheduled regularly to discuss cases, case progress, and case closures. 

PERFORMANCE MEASURES: This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals. 

EDUCATION: Minimum of a BA or BS is preferred.  

EXPERIENCE Experience with working with seniors, families, and/or caregivers strongly preferred.Experience with a computer based work environment and an excellent working knowledge of Word.

         COMPENTENCIES: 

  • Demonstrated ability to use initiative, work independently, and be a self starter.
  • Warmth and a strong commitment to helping people, along with acceptance of varying lifestyles.
  • Must be attentive to and work appropriately with culturally and socio-economically diverse client population.
  • Flexibility in accepting assignments with various types of clients and environments.
  • Good emotional and physical health, patience, and a high frustration tolerance, with ability to work with resistance and hostility.
  • Willingness to work with seniors in inner-city neighborhoods.
  • Excellent communication (verbal and written) and interpersonal skills.
  • An attention to detail.
  • A strong personal conviction for the mission of The Salvation Army.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • An ability to work with confidential material.

PHYSICAL DEMANDS/WORK ENVIRONMENT: This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to sit for lengthy periods of time; use hands to finger, handle, or feel; and talk or hear. The employee is infrequently required to walk, stoop, kneel or crouch; but frequently required to reach with and use arms and hands, as required in using standard office equipment and a PC. Specific vision abilities required by this job include close vision, distance vision, and ability to focus. The work environment for this position includes a combination of office and field work including home visits and agency visits.

    1Unscheduled  0All shifts available  
Co-Facilitator of Boys Book Club

Co-facilitate Boys Book Club on weekly basis at Family and Community Services.

 

Background check and Safe From Harm training required.

 

 

    1Unscheduled  0All shifts available  
Family Aide I

THE SALVATION ARMY

METROPOLITAN DIVISION

POSITION DESCRIPTION

POSITION TITLE: Family Aide I - As Needed

LOCATION/DEPT: Family and Community Services

REPORTS TO: Family Aide Supervisor and Family Aide III

OUTCOMES

Teach parenting and home care skills to child welfare families to prevent further child abuse or neglect, enhance family functioning and prevent the need for foster care placement. As needed, assist foster families to enhance placement and meet special needs of children. Assist senior citizens or individuals with disabling conditions to maintain independent living.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Monitoring/Reporting

a. Observes client home environment and its impact on the children.

b. Records homemaker activities and observations of home condition, family behaviors and relationships in readable and accurate daily “Task Sheets / Case Notes” form.

c. Maintains contact with Family Aide III, Family Aide Supervisor, and/or referring agency worker to report problems or special needs of the family.

d. In consultation with Family Aide III and Family Aide Supervisor or Homemaker Program Administrator, initiates contact with the Illinois Department of Children and Family Services as a mandated reporter when child abuse or neglect is observed or suspected.

e. Keeps Family Aide III and Family Aide Supervisor or Homemaker Program Administrator informed regarding case related subpoenas and attends court or case reviews when appropriate and with their consent.

f. Obtains an appropriate “Authorization for Releasing/Obtaining Information” from outside sources before giving or receiving client information.

g. Maintains awareness of legal and liability issues and maintains professional conduct both in relation to clients and their homes/possessions.

2. Role Model/Counsel

a. Maintains a positive working relationship with homemaker program staff and staff from referring agencies.

b. Provides emotional support and assists clients in problem solving.

c. Serves as a role model and encourages families to provide a positive home environment for the children.

3. Teaching/Demonstrating

a. Teaches and demonstrates proper methods of child care including: from first day with family, assesses and corrects child safety hazards; encourages scheduling of daily activities; teaches proper hygiene and dental care; encourages parent to enroll the children in school, monitors progress in school, and supervises home work; teaches parents proper nutrition, good feeding habits, and meal planning; encourages good medical care, keeping shots current, proper “well child” and “sick child” care, and monitoring treatment when child is under medical care; teaches age appropriate behavioral expectations, and normal child development.

b. Teaches and demonstrates appropriate methods of discipline without using corporal punishment; teaches limit setting; and encourages parents to assign chores and responsibilities to children.

c. Teaches and demonstrates proper home care and home management

including: assisting parents in household organization and establishing routines; teaching methods of house cleaning including sweeping or vacuuming every room in the house and regularly cleaning the stove and refrigerator; teaching routine care and maintenance of the home, including extermination of rodents and/or bugs when indicated; teaching proper organization and storage of clothing and household articles; identifying household equipment needs and seek resources to acquire them.

d. Teaches proper nutrition including food groups, proper food selection, and special dietary needs based upon age, illness, etc. May assist with menu planning, and in some instances with shopping. Teaching and demonstrates cooking skills and meal preparations.

e. May escort clients via public transportation when indicated, but must never transport clients in personal automobile due to liability concerns unless authorized by the Family Aide Supervisor and the Caseworker with the Illinois Department of Children & Family Services.

f. As needed, may assist clients with very basic budgeting and money management. Where indicated, may help identify a protective payee and locate outside resources for emergency situations.

g. Teaches special skills as needed and encourages clients to develop positive relationships with the family, the home, and the community.

4. Advocacy

a. Seeks and identifies community resources and encourages clients to utilize them to enhance family functioning.

b. Encourages client interest in school, job training, etc.

5. Assistance

a. Encourages foster parents or identified disabled natural parents to participate in treatment, school, job training, etc., as needed. This is especially important in instances where such activities are included in the client’s Service Plan.

b. Assists, as needed, with home management, home care and cleaning, shopping, and errands.

6. Escort

a. Escorts parents and children to appointments when indicated.

b. Escorts parents on child visitations when indicated.

7. Administrative

a. Completes Time Cards and expense forms accurately and on a timely basis, following directions given by the Family Aide III, Family Aide Supervisor or the Homemaker Program Administrator.

b. Attends all regularly scheduled in-service training sessions. Missed training sessions must be made up through attendance at make up sessions.

RELATIONSHIPS

This individual relates to, and interacts with, a wide range of contacts both within

and outside the Salvation Army. In these contacts, they act as a representative of The

Salvation Army and its mission.

SUPERVISION RECEIVED

Under general supervision of the Family Aide Supervisor and Family Aide III with minimal freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

This is an entry level direct service position requiring close supervision and extensive training the first year. Supervision will be less intensive the second year, with the expectation that after two full years, experience and knowledge gained will lead to promotion to the Family Aide II position.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

Upon quarterly review of assigned cases by the Family Aide Supervisor, ninety percent

(90%) of child/adolescent clients who reside in the home of a parent at the time of referral

will remain at home.

Upon quarterly review of assigned cases by the Family Aide Supervisor, seventy percent

(70%) of case closings will be made on the basis of Service Plan goals having been

substantially met.

Upon quarterly review of assigned new referrals/cases by the Family Aide Supervisor, ninety

percent (90%) will have been successfully opened, receiving homemaker services, and in

accord with the Service Plan.

EDUCATION

High School Diploma or GED equivalent required.

EXPERIENCE

Documented experience, within ones own home or outside ones home, in performing a full range of household duties, including but not limited to care of children, cooking, home care and household organization.

COMPENTENCIES

Able to provide medical verification of fitness to perform all of the assigned duties, and medical verification of not having a contagious/communicable disease.

Honest, reliability and ability to work independently without close supervision.Warmth and a strong commitment to helping people, along with acceptance of many varying life styles.Must be sensitive to and work appropriately with culturally and socio-economically diverse client population.Flexibility in accepting assignments with various types of clients and environments.Good emotional and physical health, patience, and a high frustration tolerance, with ability to work with resistance and hostility.Willingness to work with families in Chicago Housing Authority (CHA) and inner city neighborhoods.Ability to work with a variety of Illinois Department of Children and Family Services (IDCFS) foster and/or intact families.Ability to write Task Sheets/Case Notes which clearly show work toward achieving service goals.Skill in working with community agencies to achieve case goals.Consistent ability to identify risk factors and report problems to Family Aide Supervisor and referring agency in a timely way.Demonstrated ability to speak and write clearly in English.Is sensitive to and works appropriately with culturally diverse client populations.A willingness to support and uphold the mission of The Salvation Army.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light to heavy physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to remain stationary for some periods of time; use hands and fingers; communicate; move; frequently required to position self to stoop, kneel or crouch; required to reach with and use arms and hands, as required in using household cleaning items. Specific vision abilities required by this job include close vision, distance vision, and ability to focus. Must be able to lift up to 30lbs. Physically able to perform all of the homemaker services housekeeping skills (vacuuming, mopping, sweeping, laundry, dusting, and as assigned). The work environment for this position includes an office or home environment with a low to high noise level.

POSITION RANKING

Position Ranking: FPT Non-Exempt

SIGNATURES

_____________________________ __________________________

SUPERVISOR/DATE EMPLOYEE/DATE

Date: 10/09 Date Revised: 1/11

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

    1Unscheduled  0All shifts available  
Office Assistant

THE SALVATION ARMY

METROPOLITAN DIVISION

POSITION DESCRIPTION

 

 

POSITION TITLE:                 Office Assistant

 

LOCATION/DEPT:                Family and Community Services

 

REPORTS TO           :                       Supervisor of Clinical Services & Social Worker I

 

 

OUTCOMES

Performs clerical services for the Family & Community Services office they are assigned to. Provide reliable work of a confidential nature under the direction of the Supervisor of Clinical Services and the Social Worker in the office they are assigned to.

 

PRIMARY DUTIES AND RESPONSIBILITIES

 

  1. Greet all visitors and clients, referring them to appropriate parties.

 

  1. Provide a gracious, clean and professional environment to the reception area.

 

  1. Perform other general secretarial and office administrative duties including typing, filing, handling mail, managing appointments and other related duties.

 

  1. All other duties as assigned.

 

RELATIONSHIPS

This individual relates to, and interacts with, a wide range of contacts both within and outside

the Salvation Army. In these contacts, they act as a representative of The Salvation Army and

its mission.

 

SUPERVISION RECEIVED  

Under direct supervision of the Supervisor of Clinical Services and the Social Worker I in charge of the At-Risk Youth Program, this person will work with limited freedom with the understanding of responsibilities within established policies and guidelines.

 

PERFORMANCE MEASURES  

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

 

EDUCATION

  • Minimum High School diploma or GED equivalent.

 

EXPERIENCE

  • 1 year experience working with youth.
  • Experience with a computer based work environment and an excellent working knowledge of Word.

 

 

COMPENTENCIES  

  • Good communication and interpersonal skills.
  • Demonstrated ability to use initiative and be a self starter.
  • Good organizational skills with an attention to detail.
  • An ability to work with demanding and difficult personalities.
  • A commitment to the mission of The Salvation Army and an appreciation of faith based service organizations.
  • Knowledge of the principles of customer service.
  • An ability to work with confidential material.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.

 

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. The work environment for this position includes an office environment with a low noise level.  

 

POSITION RANKING

Volunteer                                            

 

 

SIGNATURES

           

 

 

_____________________________             __________________________

SUPERVISOR/DATE                                     EMPLOYEE/DATE          

 

 

 

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

    1Unscheduled  0All shifts available  
Social Work/Counseling Interns

All Volunteers are required to be master level social work Interns, who are supervised by the agency's social Work Supervisors.  These interns are required to submit a background check and complete monthly time sheets.

7/1/2015 10/31/2016 2Seasonal  0All shifts available  

STOP-IT Program

Activity Start Date End Date Status  
Development Volunteer

DESCRIPTION

Under the supervision of the Volunteer and Contract & Grant Managers, the development volunteer will be responsible for supporting the production and distribution of the Family and Community Services Newsletter, as well as various other marketing materials for individual programs. This position is ideal for an individual with strong verbal and written communication skills who enjoys working with a variety of programs.

RESPONSIBILITIES

1. Assist with production and distribution of the newsletter.

2. Assist with the development of marketing materials for each Family and Community Services Center Program.

3. Research private and government funding opportunities.

4. Assist with the research and writing related to program and proposal development.

5. Consult with staff regarding the development of other volunteer opportunities at The Salvation Army Family and Community Services.

6. Various data entry projects, as needed.

 REQUIREMENTS

  1. Experience and high level of comfort in completing internet-based research.
  2. Experience in Microsoft Office, including Microsoft Word, Excel, PowerPoint, and Publisher
  3. Ability to communicate effectively and in a professional manner through writing.

Hours: A minimum of two hours per visit, with at least two visits per month.

Education: High School Diploma with some college is required.

    1Unscheduled  0All shifts available  
Fundraising Volunteer

DESCRIPTION

Under the supervision of the Volunteer and Program Managers, the fundraising volunteer will be responsible for organizing and hosting fundraising projects and events to support the ongoing services of the STOP-IT program. This position is ideal for an individual who has strong communication and public speaking skills and who enjoys networking.

RESPONSIBILITIES

  1. Plan and coordinate fundraising projects in conjunction with local businesses.
  2. Solicit donations of money and in-kind goods and services for on-going needs and special projects.
  3. Plan and coordinate STOP-IT fundraising events.
  4. Manage organization of donated items.

REQUIREMENTS

  1. Excellent verbal and written communication skills.
  2. Strong networking skills.
  3. Experience in using computer programs, including Microsoft Office and Adobe.
  4. Willingness to engage in public speaking.
  5. Experience in event planning and coordination preferred.

Education: Minimum of a high school diploma or GED. 

Prior to participating in this function within the STOP-IT team, you will be required to complete the following:

  1. Volunteer application
  2. Background Check
  3. One to two 15-30 minute interviews
  4. Volunteer training seminar
    1Unscheduled  0All shifts available  
Hotline Volunteer

DESCRIPTION

 

The hotline is a 24 hour/day phone number that serves as a resource for service providers and community members looking for more information and/or resources as well as a point of contact for law enforcement and survivors looking for access to immediate STOP-IT services. Under the supervision of the Volunteer Manager and the assigned Outreach Worker, the hotline volunteer will be responsible for providing support and information to persons who call the STOP-IT hotline. The hotline volunteer will be required to answer hotline calls and to provide information and referrals in a timely manner. This position is idea for an individual who enjoys communication with a variety of people and a fast-paced work environment.

 

RESPONSIBILITIES

  1. Answer hotline calls immediately.
  2. Provide information and referrals to callers when appropriate.
  3. Assess the call to determine the severity and safety of the immediate situation.
  4. Act as a liaison between the caller and the assigned Outreach Worker when the call requires and immediate response by someone from the STOP-IT team.

 

REQUIREMENTS

  1. Excellent verbal and written communication.
  2. Experience in computer programs, including Microsoft Word and Excel, and Adobe.
  3. Experience in crisis response.
  4. Ability to assess immediacy of need and provide appropriate referrals and contacts.

Hours: A minimum of one night per month (5:00pm-8:30am) for six months or 2 weekends (5:00pm Friday – 8:00am Monday) in a six month period.

Education: Minimum of a high school diploma or GED.

Additional Requirements: Must have cell phone to which the hotline can be routed and a computer with internet access available when manning the hotline.

Prior to participating in this function within the STOP-IT team, you will be required to complete the following:

  1. Volunteer application
  2. Background Check
  3. One to two 15-30 minute interviews
  4. Volunteer training seminar
  5. Hotline training session
    1Unscheduled  0All shifts available  
Media Management Volunteer

DESCRIPTION

Under the supervision of the Volunteer and Program Managers, media management volunteer will be responsible for updating and maintaining the STOP-IT program’s presence on the internet, including the STOP-IT website and Facebook page. This position is ideal for someone with strong computer media skills who is independent and self-motivated.

RESPONSIBILITIES

  1. Manage the STOP-IT website, updating events and information as they become available.
  2. Contribute to the STOP-IT blog.
  3. Research ongoing news and web articles to maintain up-to-date materials and information.
  4. Post to the STOP-IT program’s Facebook page.

REQUIREMENTS

  1. Excellent written communication skills.
  2. Experience with various computer and internet programs, including Microsoft Office, Adobe, and WordPress.
  3. Ability to effectively complete internet-based research.

Hours: 4-10 hours weekly for 6 months.

Education: Minimum of a high school diploma or GED.

Additional Requirements: Must have access to a computer with an internet connection.

Prior to participating in this function within the STOP-IT team, you will be required to complete the following:

  1. Volunteer application
  2. Background Check
  3. One to two 15-30 minute interviews
  4. Volunteer training seminar
    1Unscheduled  0All shifts available  
Public Awareness and Outreach Volunteer

DESCRIPTION

Under the supervision of the Volunteer Manager, the public awareness and outreach volunteer will be responsible for supporting various community outreach and special events. This position is best suited for an individual with strong communication, interpersonal and verbal communication skills. 

RESPONSIBILITIES

  1. Create, request, and organize materials for outreach events and speaking engagements.
  2. Set up and facilitate STOP-IT tables at community fairs.
  3. Plan community events to raise awareness.
  4. Make public presentations regarding the STOP-IT program.

REQUIREMENTS

  1. Excellent verbal and written communication skills.
  2. Experience in computer programs, including Microsoft Office and Adobe.
  3. Willingness to engage in public speaking.
  4. Experience in event planning and coordination preferred.

Education: Minimum of a high school diploma or GED.

Prior to participating in this function within the STOP-IT team, you will be required to complete the following:

  1. Volunteer application
  2. Background Check
  3. One to two 15-30 minute interviews
  4. Volunteer training seminar
  5. STOP-IT Speaker training session
    1Unscheduled  0All shifts available  

Mission Statement

We serve individuals, families and communities through holistic programs that equip them to meet present and future life challenges. We assist all persons, regardless of age, race, religion, socio-economic level or disability. We are especially committed to individuals/families who are most in need and vulnerable, who have limited resources and are unable, or do not know how, to find help.

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